ARTICLE: Emplifi Bot — Guides (Containment, Translations)
Source: https://docs.emplifi.io/platform/latest/home/guides
Last modified: 2024-04-08
The Bot Guides section contains step-by-step configuration guides for advanced Bot capabilities that require specific setup procedures. This article provides an index of available guides with a description of what each covers, so you can find the right guide for your use case without searching through the full documentation.
AVAILABLE GUIDES
Containment Metric Configuration Guide
Source: https://docs.emplifi.io/platform/latest/home/containment-metric-configuration-guide
Explains how to configure the containment metric calculation for your Bot account — defining what counts as a "contained" conversation (resolved by the bot without escalation) vs. an "uncontained" one (escalated to an agent). Accurate containment configuration is essential for meaningful performance reporting.
Use this guide when:
- Your containment rate in analytics does not reflect your expected bot performance
- You want to customize how containment is calculated for your specific escalation setup
- You are setting up reporting for a new bot deployment
Prepare Your Bot for Translation and Multilingual Support
Source: https://docs.emplifi.io/platform/latest/home/prepare-your-bot-for-translation-and-multilingual-
Explains the prerequisites and configuration steps required to enable your bot to detect customer language and respond in the customer's language. Covers bot flow design considerations, language detection setup, and testing multilingual interactions.
Use this guide when:
- You need your bot to support multiple languages
- You are deploying a bot for a multilingual customer base
- You want to understand how language detection affects conversation routing
Language Translations V2
Source: https://docs.emplifi.io/platform/latest/home/language-translations-v2
The updated implementation guide for Bot language translations, covering the V2 translation architecture. Supersedes the original translations setup for accounts using the newer translation framework.
Use this guide when:
- You are setting up translations on a new bot
- You are migrating from the V1 translation setup to V2
- Your account manager has confirmed your account uses the V2 translation system
RELATED ARTICLES
- Emplifi Bot — Module Overview